ROLE INTRODUCTION

In your role, you are responsible for leading and optimizing the delivery of Middle Office operations across all HUBs by ensuring consistent execution of standardized processes, driving alignment to the target operating model, and enabling scalable change. You will act as a key control point for the intake and governance of new CCD work scope, while partnering closely with internal and external stakeholders to deliver efficient, sustainable, and strategically aligned outcomes

KEY RESPONSIBILITIES

• Lead and coordinate Middle Office activities across all HUBs, ensuring consistent, efficient, and high-quality service delivery.

• Drive alignment with standardized processes and procedures, monitoring performance and implementing improvements to enhance operational effectiveness.

• Act as the central gatekeeper for new CCD work scope, assessing and prioritizing requests in line with strategic and operational objectives.

• Establish and maintain governance frameworks for demand management, resource allocation, controls, risk, and compliance.

• Drive the execution and adoption of the Target Operating Model (TOM) across all HUBs, ensuring consistency, scalability, and efficiency.

• Identify and support future-state operating model improvements to strengthen operational capabilities and ways of working.

• Lead and support change initiatives, including process enhancements, transformation programmes, and automation opportunities.

• Champion a culture of continuous improvement and ensure changes are implemented effectively with minimal operational disruption.

• Build and maintain strong relationships with internal and external CCD stakeholders, acting as a key point of contact for operational and strategic matters.

• Oversee operational risks and controls across all HUBs, proactively mitigating risks and supporting audit, compliance, and regulatory requirements.

REQUIREMENTS

• 5–8+ years of experience in Operations, Middle Office, or Business Management roles within a aviation or similar environment

• Proven experience in leading cross-functional or multi-location teams, ideally across HUB/global delivery models

• Demonstrated track record in driving operational excellence, standardization, and process optimization

• Experience in target operating model (TOM) design, implementation, or transformation initiatives

• Strong background in governance, demand management, or work intake frameworks

• Experience acting as a central coordination point between business, operations, and stakeholders